Chatbots are computer programs designed to simulate conversations with humans. They are becoming increasingly popular as they are able to provide automated customer service and support, and are often used in customer service applications. As a general rule, you can distinguish between two types of chatbots: rule-based chatbots and AI bots.
1.1 Rule-based chatbots (click bots)
Rule-based chatbots are programmed to respond to specific commands. They are often referred to as “click bots” because they rely on a user clicking on a specific button or link to trigger a response. These bots are typically used for customer service applications, such as FAQs or customer support. They are limited in their ability to understand natural language and can only respond to predetermined commands.
1.2 Chatbots with artificial intelligence (AI bots)
AI bots are powered by artificial intelligence and are able to understand natural language. They are able to interpret the context of a conversation and respond accordingly. AI bots are often used for customer service applications, such as customer support or sales. They are also used for marketing purposes, such as providing personalized recommendations or automated customer surveys.
1.3 Application-oriented chatbots
Application-oriented chatbots are designed to provide specific services or tasks. These bots are typically used for tasks such as booking flights, ordering food, or making reservations. They are often integrated with third-party applications, such as travel booking sites or food delivery services.
In conclusion, there are two main types of chatbots: rule-based chatbots and AI bots. Rule-based chatbots are programmed to respond to specific commands, while AI bots are powered by artificial intelligence and are able to understand natural language. Application-oriented chatbots are designed to provide specific services or tasks.