Narendra Nikum is an accomplished IT professional with 17 years of experience, including a decade specializing in Salesforce. As a Salesforce Architect for three years, he has demonstrated expertise in integration patterns, authentication flows such as oAuth and SSO, as well as security protocols like SAML and two-way SSL. His proficiency extends to managing large data volumes (LDV) while ensuring robust security and data visibility across enterprise systems. Additionally, he possesses in-depth knowledge of various Salesforce clouds, including Sales Cloud, Service Cloud, Manufacturing Cloud, and Community Cloud, along with experience in Einstein Analytics and CRM Analytics.

With 10 years as a Technical Project Manager, Nikum has successfully led teams of 40 to 50 professionals, managing multiple projects simultaneously across development and support functions. His Salesforce expertise covers end-to-end implementations, administration, customization, and configuration, as well as integration capabilities leveraging modern authentication and security standards. He has also worked with emerging Salesforce technologies, including IoT Cloud and Thunder Cloud, and has experience implementing AI-driven solutions such as Einstein Analytics, Chatbots, and Chatter to enhance business efficiency and customer engagement.