Rajamarthandan V

By: Rajamarthandan V Introduction As the landscape of IT Service Management (ITSM) evolves, so do the ex-pectations of end-users and stakeholders. Traditional Service Level Agree-ments (SLAs) focus primarily on metrics such as uptime, response times, and resolution rates. However, the growing demand for improved user experi-ence has led to the emergence of Experience Level Agreements […] More

By: Rajamarthandan V The Process, The Culture, The Discipline Introduction: In the fast-evolving landscape of IT Managed Services, understanding Profit and Loss (P&L) statements is crucial for providers aiming to optimize their business performance. A P&L statement provides a comprehensive view of revenue, expenses, and ultimately, the profitability of an organization over a specific period. […] More