Sourabh Mahajan is a seasoned Salesforce Technical Architect with over two decades of experience in information technology, specializing in CRM development, administration, and solution implementation. Based in Irving, Texas, he is a 12X Salesforce Certified professional and double star Ranger, recognized for his expertise across Health Cloud, Service Cloud, Sales Cloud, Data Cloud, Marketing Cloud, and the Agentforce Agentic AI solution. Currently serving at Salesforce Inc. since 2022, Mahajan has architected scalable solutions impacting more than 100,000 users, streamlined workflows, strengthened platform security, and driven measurable improvements in customer satisfaction and adoption rates. His career also includes impactful contributions at TCS Americas, where he enhanced Experience Cloud integrations, automated workflows, and improved Salesforce application performance. Beyond his technical achievements, Mahajan is a member of IEEE and IAENG, an international speaker, whitepaper contributor, and thought leader in analytics, machine learning, and AI. He has received multiple honors, including IBM’s Employee of the Month Award, the GBS GD Orion Award, and the Star Performer Award from Patni Computer Systems (now IGATE), and in 2025 was appointed as a judge for the Globee Awards for Technology. Dedicated to advancing knowledge-sharing, Mahajan envisions equipping millions worldwide with expertise in emerging technologies while continuing to redefine the future of customer relationship management.