Vinted, the app for buying and selling secondhand clothes, has enraged its users due to changes in delivery options that have made it hard for some sellers to dispatch articles. In response to user complaints, Vinted is returning to its old delivery settings.

Vinted, a much-loved app where people purchase, sell, and exchange second-hand clothes, did something about its delivery options recently. The reason this application is so loved is that there are different choices in shipping items for sellers. For instance, in case someone does not have a printer, they may opt for a courier without a printed label.

This week, however, the menu of shipping choices vanished from users’ profiles, many of whom noted the change. Many were frustrated and expressed that widely across social media.

One seller, Olivia Lott, of rural Devon, told what happened to her. She had already turned off InPost as an option for shipping because the nearest drop-off point was Exeter, which took half an hour to drive to. “This week, a buyer asked if I could use InPost, and I said yes. However, when I checked my settings, the option was gone,” she said. Olivia was frustrated that she was unable to provide that shipping method the buyer wanted.

Another seller, Kerry, who posts on TikTok, shared how the change affected her. “I’ve had to cancel five orders because of this change, which is really frustrating. That is £60 worth of orders gone,” she said. She was really disappointed that she had to cancel sales because of this problem with delivery.

Some users were hopeful that it was merely an occasional glitch. Theodora Philcox took to X, imploring Vinted to correct the problem. “Please sort out the glitch in the shipping settings. I’ve had to cancel sales, and others are doing the same. This could ruin your platform if it’s not fixed quickly. Many don’t have printers so this change is making Vinted hard to use for sellers,” she posted.

Users in some regions had other issues. For example, there were no InPost postal lockers at all in Northern Ireland, so this option couldn’t be used by users there. Abbie, 25 in Yorkshire, said she couldn’t send her packages via either InPost or Yodel because no nearby drop-off points could be found. “Royal Mail post offices are only open when I work,” she added, “so that option doesn’t work for me either.”.

Vinted did so on Monday, and the reaction was prompt and hostile. The company reacted with a statement that they “periodically test various features” on the app to make it better. They further admitted that recent changes caused some problems for users. “We heard the feedback and have decided to return the shipping options to their previous settings. No further action is needed from the members,” Vinted said in a statement.

Many users sighed with relief after knowing that the delivery options were going back to the way they used to be. One thing that keeps people intrigued with Vinted is all of the flexibility within the app of shipping methods. The speed of the response to complaints from the users shows one thing: the company is listening and is always ready to make changes if necessary.

This temporary problem brings out the issue of the inclusion of users in the creation of online platforms. In case there are concerns to be raised by the users, then companies like Vinted have to be quick in solving problems and ensuring service delivery that will meet customer satisfaction.

Vinted values user satisfaction above everything else, bearing in mind that it belongs to a very competitive market whereby most customers reach out for this application while buying or selling secondhand products. While reverting to its former settings, Vinted will succeed in continuing to manifest itself as a user-friendly platform that assists its sellers in many ways.

In the end, Vinted’s decision to listen to user feedback and revert the changes is a step in the right direction. This change apparently shows that the management really cares about users and would like to give each and every one of them good experiences when using the application. With shipping options back to normal, users can resume buying and selling products without any obstacles.

Vinted did well to immediately reverse the change to its delivery options following user backlash; it does give in to customer satisfaction. The flexibility of the app’s shipping methods is one large component of why users love the app, and this reaction on the part of Vinted goes to prove the importance of listening to feedback and making necessary adjustments.