UK Banking App Disruptions Impact Thousands During Payday

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Thousands of customers faced account access issues on payday due to technical difficulties affecting several banking apps.

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HSBC, Nationwide, Barclays, and Virgin Money acknowledged and were addressing problems on the last working day of the month, a typical payday.

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Both HSBC and Virgin Money experienced disruptions with their mobile banking apps, which have since been largely resolved after several hours.

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However, all banks are still grappling with issues related to the "faster payment system," delaying salary deposits and preventing customers from paying bills.

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HSBC began experiencing problems around 8:20 am, with over 7,000 customers reporting outages on Downdetector. Users were unable to access the mobile banking app, which displayed a message indicating service unavailability.

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An HSBC spokesperson commented, "Customers making online, app, or phone payments may experience delays or receive failure notices. We recommend checking recent transactions in the mobile app before retrying payments."

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The spokesperson added, "We apologize to those affected and are working diligently to fully resolve the issue. Updates and guidance for customers will be communicated through our social channels."

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